Call-center

Nowadays Call-center has become a necessary part of business and essential system of interactions with customers.

Call-center gives an opportunity to receive and process incoming calls and e-mails, followed with processing on topics (placing orders, consulting, service, technical support, claims, etc.). Also there is an opportunity to make outgoing calls to inform the customers with given scenario (sales, advertising, surveys, response to a request, etc.).

Benefits of the solution:

• Unified center of the request processing;
• Processing large amount of calls, e-mails, SMS, WEB;
• Connection with the IVR-system;
• Knowledge base of standard requests;
• History of customer requests;
• Opportunity to edit scenarios of customer service;
• Creating tasks based on requests;
• Reports on key indicators.