Stable development of the company and customer loyalty depends on qualified technical support. We offer the solution of multilevel system of registration and processing customer requests, what can help to improve your customer support with minimal costs.
Benefits of the solution:
- Single point of interaction between customer and the company, that provides technical support;
- Separation of request flow from users by types, categories, priorities, and specialists;
- Allocation requests on a matrix of competencies, the opportunity to redirect a request;
- Control of the sequence of work performance, the time and resources;
- Convenient system of request statuses, opportunity to re-open the request;
- Notification system for requests, including tracking of all watchers of the requests, notification of responsible persons in compliance with request tasks;
- Priority of requests depending on type of selected user or circumstances;
- Knowledge base of standard requests.